Agreements

Pergo Lite Agreements

Privacy Policy

Chanintr Living Limited (“us”, “we”, or “our”) operates the https://pergolite.pergochairs.com website (the “Service”).

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

Types of data collected


While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:
  • Email address

  • First name and last name

  • Phone number

  • Address, State, Province, ZIP/Postal code, City

  • Cookies and Usage Data


Usage data


We may also collect information on how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Tracking & cookies data


We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device.

Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:
  • Session Cookies: We use Session Cookies to operate our Service.

  • Preference Cookies: We use Preference Cookies to remember your preferences and various settings.

  • Security Cookies: We use Security Cookies for security purposes.


Use of data


Chanintr Living Limited uses the collected data for various purposes:
  • To provide and maintain the Service.

  • To notify you about changes to our Service.

  • To allow you to participate in interactive features of our Service when you choose to do so.

  • To provide customer care and support.

  • To provide analysis or valuable information so that we can improve the Service.

  • To monitor the usage of the Service.

  • To detect, prevent and address technical issues.

  • To use for sales and marketing purposes.


Transfer of data


Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside Thailand and choose to provide information to us, please note that we transfer the data, including Personal Data, to Thailand and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Chanintr Living Limited will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure of data


Legal Requirements:
Chanintr Living Limited may disclose your Personal Data in the good faith believing that such action is necessary:
  • To comply with a legal obligation.

  • To protect and defend the rights or property of Chanintr Living Limited.

  • To prevent or investigate possible wrongdoing in connection with the Service.

  • To protect the personal safety of users of the Service or the public.

  • To protect against legal liability.


Security of data


The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Service providers


We may employ third party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Analytics
We may use third-party Service Providers to monitor and analyze the use of our Service.

Google Analytics


Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service.This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.

You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.

For more information on the privacy practices of Google, please visit the Google Privacy & Terms.

Links to other sites


Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children & privacy


Our Service does not address anyone under the age of 18 ("Children").

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children have provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes to This Privacy Policy


We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us


If you have any questions about this Privacy Policy, please email us at info@pergochairs.com.

Terms and Conditions



PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY.


General Terms of Use


1. Definitions


Unless the context otherwise requires, the following definitions shall have the following meanings:

“Customers” or “Customer” means a Website user with PERGO LITE account.

“General Terms of Use” means these general terms of use.

“Intellectual Property Rights” means copyright, trademarks, service marks, trade names, service names, domain names, trade dress, patents, trade secrets, know-how, rights in goodwill, database including Your Information, rights in designs including images, sounds, graphics, video, software, and any and all other intellectual property rights in any forms of protection, whether registered or unregistered in any part of the world.

“Password” refers to the valid password that a Customer must use in conjunction with the Username to access Customer’s account with PERGO LITE.

“PERGO LITE” means the Website operated by Chanintr Living Limited having its registered address at GPF Witthayu, Tower A, 18th Floor, 93/1 Wireless Road, Lumpini, Pathumwan Bangkok and for all legal purposes, Chanintr Living Limited as a legal entity.

“Product” or “Products” means the rental product(s) available for You and/or Customer(s) by Subscription as displayed on the Website which PERGO LITE may at any time add or delete from the Website without prior notice.

“Terms and Conditions of Subscription” means the terms and conditions which specifically apply to the subscription to Product(s) on the Website.

“Website” means this website https://pergolite.pergochairs.com/, both the web and mobile versions.

“Subscription” means a subscription service provided by PERGO LITE in order to allow a Customer(s) to rent the Product(s) through the Website.

“Subscription Fee” means the subscription fee of each Product payable by a Customer to PERGO LITE, as set out on the Website.

“T&C” means these General Terms of Use, Terms and Conditions of Subscription, instructions, notices and all any other rules or guidelines governing the use of Website and the Subscription to Product(s).

“Username” refers to the valid username of a Customer who has an account with PERGO LITE.

“You” means any person accessing the Website whether or not a Customer of PERGO LITE.

“Your Information” means any information a Customer gives to PERGO LITE whether via the Website, telephone, email and all or any other methods whether by Subscription and/or creating a PERGO LITE account including but not limited to personal data such as your name, e-mail address, billing address, shipping address, phone number and payment information.

2. General Use of and/or Access of the Website


2.1 By using and accessing the Website, You agree to comply with any and all T&C as well as any of their amendments issued by PERGO LITE. PERGO LITE reserves the right to revise and/or add T&C at any time, and without any advance notice, and You are deemed to be aware of and bound by any changes to the foregoing upon their publication on the Website and/or upon your receipt of our notification email(s) issued in accordance with these General Terms of Use.

2.2 PERGO LITE requires a Customer to create a PERGO LITE account and verify such account via PERGO LITE’s confirmation email in order to subscribe to the Product(s). PERGO LITE may, at any time in PERGO LITE’s sole and absolute discretion, request that You update Your Information or forthwith invalidate the Username and/or Password without giving any reason or prior notice.

3. Intellectual Property


The Intellectual Property displayed in or obtained through the Website shall, at any time, be owned by PERGO LITE.

4. Hyperlinks and Advertising


PERGO LITE may include hyperlinks and/or banners to other websites, or content on the internet on the Website for the purposes of advertising third parties’ products and/or services. Such linked websites or content are owned and/or operated by third parties and are not under PERGO LITE’s control. PERGO LITE is not liable for any errors, falsehood, inaccuracy and any other objectionable materials in the linked websites and contents. You agree that your access to or use of such linked websites or content is entirely at your own risk.

5. Your Information


By submitting Your Information, You consent to and authorize PERGO LITE, PERGO LITE’s operator and PERGO LITE’s related companies to use Your Information, including without limitation, for the purposes of:

(a) sending informational and promotional emails to You;

(b) delivering the subscribed Product(s) and picking-up of the returned Product(s);

(c) providing Customer support;

(d) administering your account with PERGO LITE; and

(e) verifying and carrying out financial transactions in relation to payment(s) You make with PERGO LITE.

6. Termination


PERGO LITE may, in its sole and absolute discretion, with immediate effect upon giving You notice, terminate your use of the Website and/or disable your Username and Password.

7. Notices


7.1 All notices or other communications shall be deemed duly given to You if:

(a) communicated through any print or electronic media. In such case, it shall be deemed to be notified to You on the date of publication; or

(b) sent by post to your last known address or email address. In such case, it shall be deemed to be received by You on the day following such posting or sending.

7.2. You may only give notice to us in writing and send it to our designated address at GPF Witthayu, Tower A, 18th Floor 93/1 Wireless Road, Lumpini, Pathumwan Bangkok with attention to Chanintr Living Limited or email at info@pergochairs.com, and we shall be deemed to have received such notice only upon receipt. While we endeavor to respond promptly to your notice, we do not guarantee consistent speed of response.

8. Miscellaneous


8.1 The T&C shall be governed by and construed in accordance with Thai laws and You hereby submit to the exclusive jurisdiction of the Courts of Thailand.

8.2 You acknowledge and agree that any records including without limitation records of any telephone conversations, emails, Order, Your Information, Password, Username maintained by PERGO LITE relating to or in connection with the Website and Subscription to Product(s) shall be binding and conclusive on You for all purposes whatsoever and shall be conclusive evidence. You hereby agree that all such records are admissible as original evidence in Courts and/or any authorities in any jurisdiction and that You shall not challenge or dispute the admissibility, reliability, accuracy or the authenticity of such records merely on the basis that such records are in electronic form or are the output of a computer system, and You hereby waive any of your rights, if any, to so object.

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Terms and Conditions of Subscription


1. Definitions & Interpretation


Unless otherwise defined, the definitions and provisions set out in General Terms of Use will apply to these Terms and Conditions of Subscription.


2. General Terms of Use and Customer’s Account with PERGO LITE


2.1 The General Terms of Use shall be applied to these Terms and Conditions of Subscription mutatis mutandis as long as they do not conflict with these Terms and Conditions of Subscription.

2.2 Customer agrees and acknowledges that access to the Website, any Subscription, and any of Your Information, data or communications referable to Customer’s Username and Password shall be deemed to be:
(a) Customer’s access to the Website;

(b) Customer’s Subscription; and/or, as the case may be

(c) Customer’s inputted information.

Customer undertakes to treat Username and Password confidentially. Customer further agrees and acknowledges that Customer shall be bound by and agrees to fully indemnify PERGO LITE and/or its operator against any and all damages attributable to any access to the Website, any Subscription and any inputted information referable to Username and Password.

2.3 Customers with a PERGO LITE account must be of legal age and have the legal capacity to enter into and any form of contracts. If You are below 20 years old or do not have legal capacity to enter into contracts, You must first obtain:

(a) consent from your parent(s) or legal guardian(s);

(b) your parent(s)’s or legal guardian(s)’s acceptance of the T&C;

(c) parent(s)’s or legal guardian(s)’s agreement to take responsibility for (i) your actions, (ii) any charges associated with Subscription, and (iii) your acceptance and compliance with the T&C.

3. Subscription to Product(s)


3.1 Customer may start the Subscription to the Product(s) via a Customer’s account with PERGO LITE by placing the Product(s) into a cart and completing the Subscription form on the Website. Each Subscription is for each Product.

3.2 The Subscription shall be subject to PERGO LITE’s acceptance in its sole discretion which will be informed to you by the Subscription confirmation, and each Subscription accepted by PERGO LITE shall constitute a Subscription contract between a Customer and PERGO LITE according to these terms and Conditions of Subscription. For the avoidance of doubt, the charge of the first payment to a Customer, subject to Clause 7.2, does not mean the Subscription contract has been formed.

3.3 Once a Subscription contract is constituted, PERGO LITE still reserves the right to terminate the Subscription contract, whether or not the subscribed Product(s) has been dispatched, in transit and whether payment has been charged to a Customer, in the event that a subscribed Product(s) has been mispriced on the Website.

3.4 All Subscriptions will be deemed to be irrevocable and unconditional upon transmission through the Website and PERGO LITE shall be entitled (but not obliged) to process for such Subscription and collect payment(s) without Customer’s further consent and without any further notice to Customer.

4. Subscription Term


4.1 The Subscription term for all Subscription contracts is 1 month. Customer agrees that each Subscription shall be automatically renewed until cancelled or terminated.

4.2 In the event that the Subscription term is renewed up to 12 months, Customer shall allow PERGO LITE’s team to inspect, clean and/or perform any necessary actions for the maintenance of the subscribed Product(s). PERGO LITE shall notify Customer at least 30 days prior to the appointment for maintenance service.

5. Subscription Fee


5.1 The Subscription Fee of the Product(s) shall be listed at the time at which the Subscription of Customer is transmitted to PERGO LITE. PERGO LITE shall be entitled to amend the Subscription Fee at any time without giving any reason or notice.

5.2 Customer is required to subscribe to each Product at a minimum Subscription Fee of Baht 5,000. Such minimum Subscription Fee may be amended by PERGO LITE at any time without giving any reason or notice.

5.3 One delivery and pick-up fees are included in the Subscription Fee.

5.4 All Subscription Fees are inclusive of VAT.

6. Modification of Subscription


Customer may modify the Subscription by sending the request to the confirmation email from PERGO LITE. In the event that such request is not made at least 2 business days prior to the scheduled delivery or pick-up, the modification fee of Baht 990 will be applied.

7. Payment


7.1 Customer shall make payment using a credit card, or any of the payment methods as prescribed by PERGO LITE and shall authorize PERGO LITE to charge the Subscription Fee and any other charges incurred as a result of Customer’s requests (if any) per Customer’s selected payment method.

7.2 The Subscription Fee will be charged on a monthly basis per the Customer’s selected payment method throughout the Subscription term. The first payment will be charged immediately upon the complement of the Subscription form set forth in Clause 3.1 and the ongoing payments will be charged on the calendar day corresponding to the delivery day (for example, the Subscription is made on 1st and the subscribed Product(s) is delivered on 5th, the first payment will be charged on 1st but the ongoing payments will be charged on every 5th of the month thereafter).

7.3 If the Customer’s selected payment method fails and is not remedied before the next billing cycle is due to be collected, PERGO LITE shall have the right to terminate the Subscription.

7.4 The payment method, billing information, or any issue relating to the payment can be amended by contacting PERGO LITE from time to time and Customer is deemed to authorize PERGO LITE to continue to charge per the updated payment method.

7.5 Refund of Payment:

(a) All refunds shall be made via original payment mechanism and to the person who made the original payment ONLY.

(b) PERGO LITE does not guarantee the timeliness of the refunds reaching Customer’s account. The processing of refund is subject to the respective banks’ and/or payment gateway service providers’ internal processing timeline.

(c) All refunds are conditional upon PERGO LITE’s acceptance of a valid return of the subscribed Product(s). PERGO LITE reserves the right, at its sole and absolute discretion, to examine the condition of the returned Product(s), which may result in a refund being refused in full or partly.

8. Delivery and Pick-up of Subscribed Product(s)


8.1 PERGO LITE provides the delivery and pick-up services for addresses in Bangkok or other service areas provided by PERGO LITE only.

8.2 Customer may select the preferred date (Monday to Saturday, excluding public holidays) for delivery or pickup. Without any guarantee, PERGO LITE will endeavor to accommodate the date and time in about 3 – 5 business days according to the Customer’s request and confirm the delivery or pick-up appointment to Customer in advance.

8.3 The delivery or pick-up appointment may be rescheduled by contacting PERGO LITE at least 2 business days prior to the scheduled date, otherwise a rescheduling fee may be charged.

8.4 Unless otherwise specified, any handling expenses incurred upon any Customer’s request will be charged at Baht 990 per subscribed Product/time.

8.5 Customer shall be at the delivery or pick-up address on the date of appointment. At the time of delivery, Customer shall be required to sign the delivery document(s) handed by PERGO LITE team and shall be deemed to receive the subscribed Product(s) in a like-new condition unless any remark is indicated by Customer.

8.6 During COVID-19 pandemic, the following conditions shall be applied unless the amendment is made by PERGO LITE from time to time without any advance notice to Customer:

(a) PERGO LITE shall work to safeguard the health of all Customers and PERGO LITE team as much as is possible, including but not limited to social distancing, wearing face masks, using hand sanitizers and complying with all relevant laws, regulations, rules and recommendations of health authorities;

(b) All delivery trucks shall be equipped with sanitizers, disinfecting wipes, latex gloves and face masks; and

(c) Customer and/or anybody involved with the delivery or pick-up activities shall wear face masks at all times. In case Customer and/or anybody in the same household has any signs of COVID-19 symptoms, such issue must be immediately informed to PERGO LITE and the appointment shall be scheduled. PERGO LITE shall have the right to refuse to carry out delivery or pickup and charge for any further incurred handling expenses (if any) if such issue is discovered by PERGO LITE team.

9. Returns and Exchange of the Subscribed Product(s)


9.1 Customer may return the subscribed Product(s) by sending a request to PERGO LITE.

9.2 The subscribed Product(s) must be returned in the same condition it was delivered in.

9.3 Customer may return or exchange the subscribed Product(s) without any charges if a request is sent to PERGO LITE within 3 calendar days after the delivery date.

9.4 In case Customer does not send a request to return the subscribed Product(s) specified in Clause 9.3, Customer shall give advance notice of at least 2 business days prior to the preferred pick-up date. The handling expenses will be charged to Customer.

9.5 Subject to clause 9.3, Customer may, during the Subscription term at any time, upgrade or exchange the subscribed Product(s) for other Product(s) by sending the written notice to PERGO LITE not less than 7 business days in advance. A processing fee will be charged to Customer at Baht 990 per Product/time. The difference of the Subscription Fee will be collected immediately upon the date of Customer’s request in case the Subscription Fee of exchanged Product(s) is higher than the subscribed Product(s). For the avoidance of doubt, Customer shall not be entitled to any refund if the Subscription Fee of exchanged Product(s) is cheaper.

10. The subscribed Product(s)


10.1 A Customer acknowledges and agrees that the title in the subscribed Product(s) belongs to Chanintr Living Limited and shall not pass to the Customer.

10.2 The Customer shall hold the subscribed Product(s) as PERGO LITE's fiduciary agent and/or bailee as the case may be.

11. Obligations of PERGO LITE


11.1 PERGO LITE shall maintain, inspect, deeply clean, disinfect and refurbish the Product(s) in a like-new condition before delivering to Customer. PERGO LITE guarantees that the reparation for the Product(s) will be done with new official spare parts from Herman Miller; and

11.2 PERGO LITE shall undertake the maintenance for all regular wear and tear i.e. scratches, fading, dirt, smudges and/or loose parts or fabric arising out of the ordinary and suitable usage.

12. Obligations of Customer


12.1 Customer shall use the subscribed Product(s) subject to its ordinary and suitable usage and shall not sub-lease or assign any rights under these Terms and Conditions of Subscription to a third party without advance written consent of PERGO LITE;

12.2 Customer shall keep, maintain, look after and preserve, on a regular basis and at a Customer’s expenses, the subscribed Product(s) in a good working condition throughout the Subscription term and any renewals thereof;

12.3 Unless otherwise specified, a Customer shall be obliged to the loss of or all damage to the subscribed Product(s) arising from unsuitable or improper use, willful vandalization, negligence, abnormal working conditions, excessive load, and/or modification to the original condition of the subscribed product(s); and

12.4 Upon receiving reasonable written advance notice of at least 7 days from PERGO LITE, a Customer shall allow PERGO LITE or the PERGO LITE’s authorized representative(s) to inspect the condition of the subscribed Product(s).

13. Relocation of Subscribed Product(s)


13.1 The subscribed Product(s) shall not be relocated to other places without a 7 days’ written advance notice to PERGO LITE. PERGO LITE shall be entitled to terminate the Subscription if such new address is outside Bangkok or other service areas provided by PERGO LITE.

13.2 Customer may relocate the subscribed Product(s) as follows:

(a) by Customer – Customer shall keep, maintain, look after and preserve the subscribed Product(s) at all time during the transportation and installation to the new place; or

(b) by PERGO LITE – Customer may request PERGO LITE to transport the subscribed Product(s) at “Contact Us” button on the Website. In this case, a transportation fee of Baht 990 will be charged to the Customer.

14. Cancellation of Subscription


14.1 Customer may cancel the Subscription at any time by sending a request to PERGO subject to the following conditions:

(a) Customer shall not be charged any amount of payment if the cancellation request is made before the delivery of the subscribed Product(s).

(b) Unless Customer cancels the Subscription before the billing date, Customer authorizes PERGO LITE to charge the Subscription Fee for the next billing cycle to Customer’s payment method.

(c) Customer shall be obliged to pay the difference between the paid amount of the Subscription Fee of the subscribed Product(s) and a minimum Subscription Fee subject to Clause 5.2, which shall be charged immediately on the cancellation date (if any).

(d) Customer is able to continue using the subscribed Product(s) through the end of billing period and the subscribed Product(s) shall be returned to PERGO LITE at the date and time accommodated by PERGO LITE set out in Clauses 8 and 9.

(e) For the avoidance of doubt, PERGO LITE shall have the right to not refunds for any partial Subscription Fee which has been paid if Customer cancels the Subscription and wishes to return the subscribed Product(s) before the end of the billing period.

15. Termination


15.1 PERGO LITE may terminate the Subscription as a result of the Customer’s failure to comply with these Terms and Conditions of Subscription and fails to remedy within 30 days after the date of receipt of PERGO LITE’s written notice.

15.2 Upon termination in accordance with Clause 15.1, Customer shall not be entitled to a refund of any paid amounts and the subscribed Product(s) shall be returned to PERGO LITE at the date and time scheduled by PERGO LITE.

LIMITATION OF LIABILITY


RETURN OF THE SUBSCRIBED PRODUCT(S) AND REFUND OF THE SUBSCRIPTION FEE ARE THE CUSTOMER’S SOLE AND EXCLUSIVE REMEDIES FOR NON-CONFORMITY OF OR DEFECTS IN THE SUBSCRIBED PRODUCT(S).

FOR AVOIDANCE OF DOUBT, NOTWITHSTANDING ANY OTHER PROVISION OF THESE TERMS AND CONDITIONS OF SUBSCRIPTION IN THE CONTRARY, PERGO LITE’S MAXIMUM CUMULATIVE LIABILITY TO CUSTOMER OR TO ANY OTHER PARTIES FOR ALL LOSSES AND DAMAGES UNDER, ARISING OUT OF OR RELATING TO EACH SUBCRIPTION CONTRACT, WILL NOT EXCEED THE SUMS THAT CUSTOMER HAS PAID TO PERGO LITE UNDER SUCH SUBSCRIPTION CONTRACT.