Orders
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Delivery Fees
Delivery within the Bangkok Metropolitan area is free of charge. To check the delivery rates outside Bangkok, fill in your postal code below.
Delivery Period
We aim to deliver your chair within the next day of your order but no later than 48 hours for in-stock items. For deliveries outside of Bangkok, please allow us 2-4 business days.
Delivery Team
We normally deliver in the Bangkok Metropolitan Area by our own pergo delivery team but we may deliver via our selected delivery agents should the need arise. We schedule most up-country orders to arrive via DPX within 2-4 business days.
Once your order has been placed, please allow 24-48 hours of handling time and our sales associate will contact you for confirmation. However, if you have your preferred delivery agent in Bangkok, we are more than happy to deliver the chair to a delivery agent of your choice free of charge.
Delivery Time
For Bangkok Metropolitan Area, you can schedule the date and time of your convenience at the checkout page. Our sales associate will contact you again for confirmation.
For deliveries outside Bangkok, we regret that we cannot schedule specific times. However, our delivery agent will contact you at least a day ahead to coordinate a delivery date and time that suits you best.
Delivery Outside Thailand
We do not support international delivery at this time.
Free Returns
We offer free returns within the Bangkok Metropolitan Area.
Chairs Assembly
All are chairs are delivered fully assembled.
Problems with Your Delivery
Please contact info@pergochairs.com or +6692-015-8888 should you encounter an issue with your delivery.
Multiple-Address Delivery
Please send your request to info@pergochairs.com should you require deliveries at multiple addresses. Additional fees may apply.
In-Store Pickup
Please select ‘Pick up in store’ as the delivery method on the checkout page.
Repairs and Support
For warranty repairs, please email your billing name with 3 supporting documents below to info@pergochairs.com.
1. A photo of the manufacturing label (product number, FO number, manufacture date) affixed underneath the seat of the chair.
2. A full photo of the chair.
3. A clear photo of chair’s defect.
4. A photo of the warranty sticker from pergo.
Warranty
pergochairs.com by CHANINTR is an authorized Herman Miller dealer. Therefore, our warranty covers everything—including casters, pneumatic cylinders, tilts, and all moving mechanisms. Any misuse, abuse, or modification to the original product, however, voids the warranty. Herman Miller does not warrant the performance of the product when used in combination with other products, or for failure resulting from normal wear and tear.
Warranty for a Herman Miller Chair Purchased from Another Reseller
If you need a repair for a Herman Miller chair purchased from another reseller, your best option is to contact that reseller to make the repair for you. Because Herman Miller cannot guarantee the condition or authenticity of the components used by unauthorized resellers, these products are not covered by Herman Miller’s warranty. Buying from pergochairs.com, an authorized Herman Miller reseller, gives you two advantages: authenticity and a 12-year warranty.